Terms & Conditions
Refund policy
Due to the nature of the goods, refunds and/or returns are not available unless there is a fault or damage to the product. Electronics have a 3-month warranty from the date of purchase.
If for any reason there is an issue with the order, please let us know within 24 hours/1 working days of receipt of goods.
Shipping policy
All our orders are sent via tracked methods.
International orders are generally sent tracked via New Zealand Post.
Whilst we give timelines for deliveries, they are only estimates. Sometimes there are things out of our control that may cause delays.
Orders made before midday, we will do our best to get the orders out that day. Our courier comes about 2pm for pickups. Saturday delivery is not available. Please ensure that if you provide a rural delivery address, the rural delivery fee is paid. It costs us $5 more to send a parcel to a rural address than an urban one!
Privacy policy
We collect personal information from you, including information about your:
- name
- contact information
- interactions with us
- billing or purchase information
We collect your personal information in order to:
- be able to provide you with the items you have ordered through our website/email
Providing some information is optional. If you choose not to enter the required information, we'll be unable to send you your order.
We keep your information safe by storing online in a safe environment and only allowing staff to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you'd like to ask for a copy of your information or to have it corrected, please contact us at hello@nailartsupplies.co.nz or on 021557792.
Terms of service
Ordering Procedures.
For accuracy, we encourage you to order on-line or email your orders through to hello@nailartsupplies.co.nz.
Orders are generally dispatched within 24 hours of receiving payment. Orders made out of business hours will aim to be processed and sent the next working day.
Order Terms & Conditions
There is no GST at this stage as we are not GST registered. Freight is additional. Prices are subject to change without notice. Please note that discount codes cannot be used in transactions that contain special bundle deals. These bundles are extremely well priced and we are unable to offer further discounts on them.
All of our packages are sent through tracked shipping. New Zealand shipping is generally through Aramex or New Zealand Post or their subsidiaries and is always tracked. International orders are tracked through New Zealand Post or similar.
We will assist in making claims for damage to freight, but we will not be held liable for damages/loss to freight. Claims must be made in writing to hello@nailartsupplies.co.nz within 24 hours/1 working days of receiving the package. Please note that colours may be different depending on the device used. We have done our best to show a fair representation of the items and hold no responsibility for differences in colour expectations.
If for any reason there is an issue with the order, please let us know within 24 hours/1 working days of receipt of goods.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Service.
You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Nail Art Supplies NZ, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
By purchasing from us, you agree to the terms and conditions stated above and they may be subject to change at any time without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
For any feedback on these terms, please contact us on hello@nailartsupplies.co.nz or 021557792.